Creckex's Privacy Policy — Your data is safe with us

1 Introduction

Welcome to Creckex. We understand that many people have questions about sharing their personal information on online platforms. That is why we have written our Privacy Policy in clear, straightforward language — so you can easily understand what we do and do not do with your data.

This Privacy Policy applies to all services on the Creckex platform — including the website, mobile app, Live Casino, Sports Betting, slot games, and all other gaming features. By creating an account on Creckex, you are deemed to have read and accepted this Privacy Policy.

2 What Information We Collect

Creckex collects various types of information to provide its services and ensure your security. The table below clearly outlines what data is collected and for what purpose.

• We only collect the information that is strictly necessary — nothing more.
• Sensitive data (such as passwords) is always stored in hashed form — no one can read it directly.
• No additional information is collected without your consent.

3 How We Use Your Data

Creckex uses your data only for specific, legitimate purposes. We never use your information for unrelated purposes.

• Account Management: For your registration, login, password reset, and account security.
• Payment Processing: To process deposits and withdrawals safely.
• Customer Support: To resolve your queries and issues quickly.
• Fraud Prevention: To protect your account and detect any suspicious activity.
• Service Improvement: To analyze and enhance your experience on our platform.
• Legal Obligations: To meet the requirements of applicable laws and regulatory authorities.
• Promotional Communications: To inform you of offers and bonuses, with your consent.

4 Sharing Information with Third Parties

Creckex does not sell your data. However, in certain specific circumstances, limited information may be shared with trusted partners.

• Payment Processors: Only the payment information necessary to process bKash, Nagad, and Rocket transactions is shared.
• Game Provider: Minimum necessary data shared for third-party game operations.
• Legal Authority: When required by a court order or directive from a regulatory authority.
• Security Partners: For fraud detection and ensuring cybersecurity.

5 Cookie Policy

Creckex uses cookies and similar technologies on its website and app. Cookies are small data files stored in your browser that help improve site functionality.

• Essential Cookies: Required for login sessions and security — the site cannot function without these.
• Functional Cookies: Used to remember your language preference and settings.
• Analytics Cookies: To understand how many users visit each page and for how long.
• Marketing Cookies: Activated only with your consent.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the site.

6 How Long Your Data Is Retained

Creckex does not retain your data longer than necessary. Our data retention policy is as follows:

• All data is securely stored for as long as your account remains active.
• After account closure, transaction records may be retained for up to 5 years as required by legal obligations.
• Customer support chat and email records are retained for up to 1 year.
• Marketing data is deleted as soon as you opt out.
• All data is securely destroyed once the designated retention period has ended.

7 Your Rights

As a Creckex member, you have important rights regarding your personal data — rights we fully respect and uphold.

• Right to Know: You can find out exactly what information we hold about you.
• Right to Rectification: You can request that any inaccurate information be corrected.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data.
• Right to Portability: You may request a copy of your personal data at any time.
• Right to Object: You may object to your data being used for any specific purpose.
• Right to Withdraw Consent: You may opt out of marketing communications at any time.

8 Security Measures

Creckex employs industry-leading security technology to protect your data. Our security infrastructure is multi-layered and active around the clock.

• 256-bit SSL/TLS encryption — all data transfers are fully secured.
• Two-Factor Authentication (2FA) — an additional layer of security for your account.
• 24/7 security monitoring — suspicious activity detected instantly.
• Regular security audits — independently tested by third-party experts.
• Firewall & DDoS protection — fully secured against cyber attacks.
• Server-side data encryption — stored data is fully encrypted.

9 Children's Privacy

Creckex is strictly an adults-only platform. We do not provide services to anyone under 18 years of age, nor do we knowingly collect their personal information.

• Age verification is mandatory at the time of registration.
• Any account identified as belonging to a minor is immediately suspended.
• If we become aware that any data has been collected from a minor, it is deleted immediately.
• Parents or guardians who notice suspicious activity can reach out to our support team.

10 Policy Updates

Creckex may update this Privacy Policy from time to time. Changes may be required due to legal requirements, new services, or security improvements.

• For significant changes, you will be notified in advance via your registered email or SMS.
• The date of the latest update will always be displayed at the top of this page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you object to the updated policy, you may request to close your account.

11 Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy, please don't hesitate to contact us. Our dedicated Privacy Team is always ready to assist you.

• Email: [email protected]
• Live Chat: Available on the platform 24 hours a day, 7 days a week.
• Response time: within a maximum of 7 business days.